Privacy Policy

At MindSpace 24/7 we take your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

Cookies and information, we collect
Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site, such as when you purchase minutes to use our service. The information we collect is clearly set out on the web page on which we collect it. See for example our ‘Contact Us’ page.

In addition, we may use third party tools and cookies to collect data about how you interact with our site. Most of the data is anonymous, however we may collect your IP address. If you’d prefer that we not track your interactions, you can configure your browser not to accept cookies or you may opt out by using the links below:

Adroll.com opt-out | Google analytics opt-out | HotJar opt-out

The following cookies collect data on our site:

Google Analytics

This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us. User data is anonymous. OPT OUT

HotJar

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including user actions and behaviour on the site. OPT OUT

Adroll

Our site uses Adroll. AdRoll provides targeted advertising services for our advertiser clients (“Advertisers”). When you visit a website operated by an Advertiser or a third party site where we could serve an ad to you, we may collect some or all of the data described in the AdRoll Service Privacy Notice. Our platform uses that data as well as other data described below to help Advertisers provide ads to you that are more relevant to you.

Google Adwords / Retargeting

Google Remarketing and Adwords cookies allow us to advertise relevant information to users. Remarketing and adwords cookie lists are stored in a database on Google’s servers, which store all the cookie IDs associated with each list. OPT OUT

Why we collect it
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions (on our enquiry forms throughout the site) we may arrange for you to be sent information about related services from us. We also use information from our customers to send them relevant information about mental health and other promotional activities that we carry out on a monthly basis.

Who we disclose it to
In certain circumstances, we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose information about you if required to do so by law or by any Governmental body.

Security
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. You can request this information by contacting us at contact@mindspace247.com

Questions?
If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us at contact@mindspace247.com. We will endeavour to respond to you promptly.

Do not use this service for emergency medical needs. If you experience a non life threatening emergency or you are seriously ill and require urgent attention, call your in-country emergency services immediately. Please see our Emergency Resources section.

Callers must be 18 or over. Sessions under UK law only.


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